El poder de las palabras de puño y letra

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En la actualidad, vivimos sumamente conectados. Mensajes de texto vía celular. Mails que viajan en segundos. Facebook. Twitter. La tecnología nos permite comunicarnos con una facilidad increíble, eliminando prácticamente todas las barreras geográficas.

Día a día nos llegan decenas (y centenas!) de mails a nuestro inbox. Nuestro muro en Facebook se actualiza minuto a minuto. Ni hablar Twitter.

En el post de hoy me gustaría compartir con Ustedes una herramienta muy poderosa para impactar a otras personas, generar energía positiva y llevar las relaciones personales a otro nivel. Increíblemente, esta herramienta no está relacionada al uso de una tecnología de vanguardia, y su costo es prácticamente cero (¡lo cual la hace sumamente atractiva!).

¿Cuándo fue la última vez que escribiste una nota de puño y letra?

Muchas personas se sorprenden al pensar en la respuesta. Es más, les cuesta imaginarse cómo quedaba una hoja en blanco luego de ser llenada por varios renglones de su propia letra. Sin uso de máquinas de escribir. Sin uso de impresoras. Palabras escritas con lápiz, birome, lapicera o pluma. Cero tecnología. Cero costo. 100 % pasión y sentimientos volcados en un papel.

Es más, muchos confiesan que la última vez que lo intentaron, la mano les dolía al intentar escribir varios renglones, y la calidad de la caligrafía distaba mucho de lo esperado! El impacto de tanto mail electrónico se hace notar…

Sin embargo, el poder que tiene escribir un mensaje en una hoja de papel, de puño y letra,  y entregarla a otra persona, es infinito.

A continuación me gustaría compartir cuatro ejemplos personales en los que una simple carta impactó profundamente mi vida:

1) El primer ejemplo es laboral. Hace algunos años (2005), participé de una reunión en Cartagena de Indias, Colombia. Participaban gerentes de toda la región, y cada país tenía que presentar sus resultados y proyectos. Era un momento sumamente importante para los que estábamos ahí. Luego de varias presentaciones, me toca a mí. Presento durante 30 minutos ante toda la audiencia, y termina mi participación. Al finalizar, se acerca un Vice-Presidente, y me entrega un pedazo de papel blanco, que decía textualmente:

¨You are setting the ¨standard of excellence¨ for the group. Would like to see more detail around +2pt margin improvement. Great to see your focus on leadership development. Net, outstanding results and approach.¨

Finalizaba con su firma y la fecha.  Me quedé helado. Nunca antes había recibido una nota de puño y letra con una felicitación por parte de un Vice-Presidente. El impacto que tuvo esta nota en mi energía fue increíble. Aún guardo esa nota en la carpeta que llevo a todos lados, y de vez en cuando la saco para recargar energía y disfrutar por el trabajo bien hecho (y eso que pasaron más de 5 años!).

2) El segundo ejemplo es laboral pero mezclado de un toque personal importante. Un jefe con el cual desarrollé una amistad entrañable, y juntos superamos momentos sumamente complicados para nosotros y para toda la organización, tenía una manera de comunicarse muy seca. Raramente me felicitaba por mi trabajo, y muchas veces yo no sabía si estaba haciendo lo correcto. De vez en cuando recibía un mail con alguna felicitación aislada, pero nada más.

Un día, luego de un año y medio de trabajo, me entregó una tarjeta en blanco con una frase escrita de puño y letra:

¨Sr. Cáceres:

Gracias por tu ayuda en todos los proyectos. Gracias por tomar el liderazgo siempre. Gracias por tu claridad y honestidad siempre. Cuento contigo, SIEMPRE.¨

Finalizaba con su firma y fecha. Nuevamente, el impacto que tuvo en mi fue extraordinario. Mi felicidad en ese momento fue increíble. Nuestra relación en ese momento se movió a otro nivel. El poder de un simple párrafo escrito de puño y letra es fantástico.

3) Con Vicky, mi esposa, nos escribimos usualmente cartas manuscritas para nuestros aniversarios, cumpleaños y días importantes (día del amigo, por ejemplo). Es muy lindo recibir una carta de un ser querido, y es más lindo escribir una carta y ver la cara de felicidad de la otra persona al recibirla. Pero hace un par de meses hizo algo que me impactó. Fue una pavada. Un detalle.

Vicky estaba viajando mucho. Y los viajes constantes ponen muchísima presión sobre la vida familiar y de pareja. Una mañana, estaba yendo al trabajo y encuentro una carta para mí en la puerta de mi casa. Vicky dormía arriba. Abro la carta, y encuentro una postal del lugar donde había estado la semana anterior de viaje Vicky. Una vez más, me quedé helado. De forma totalmente inesperada, me arrancó una sonrisa. Mi corazón saltó un latido. Recibir una carta es algo muy raro en estos días. Recibir una carta cuando uno no lo espera, de la persona que ama, no tiene precio!

4) El último ejemplo es relacionado a mi equipo de trabajo. En los últimos dos años hemos logrado construir el equipo más sólido en el que me tocó trabajar. Utilizamos muchísimas herramientas para desarrollar las relaciones dentro del equipo: desayunos semanales, cenas trimestrales para festejar, almuerzos uno-a-uno mensuales, etc.

Pero la herramienta más poderosa que utilicé fue cuando, luego de un largo año de trabajo, y de manera totalmente inesperada, escribí una carta de puño y letra para cada uno de los miembros del equipo (veinte personas). Cada carta era individual, y mencionaba aportes únicos que esa persona había realizado durante el último año, y fortalezas claves que yo destacaba y valoraba de cada uno de ellos.

La sorpresa fue generalizada. Todos se quedaron impactados. Y más aún cuando, al comparar sus cartas, se dieron cuenta que el mensaje no era el mismo para cada  uno de ellos! Las cartas tenían un contenido que iba mucho más allá de las palabras. Había pasión. Había tiempo invertido. Había sentimientos.

Desde ese momento la relación con cada uno de los miembros del equipo dio un salto enorme. Y hoy podemos decir sin lugar a dudas que somos un equipo de alto desempeño, donde la confianza es un valor fundamental.

En estos cuatro ejemplos podemos ver claramente el poder de las palabras de puño y letra. Escribir una nota o una carta no es algo normal en estos días. Requiere una inversión de tiempo. Requiere hacer una pausa al ritmo acelerado en el cual estamos inmersos, para volcarnos a la escritura. Pero el impacto es fuertísimo.

Los desafío a utilizar esta herramienta en sus relaciones, en sus equipos, en su trabajo y en su familia. Experimenten y sientan la energía positiva que generan!

Algunas ideas para empezar:

  • En lugar de enviar un mail felicitando a alguien, escriban una pequeña nota de puño y letra.
  • En lugar de sorprender a su familia con un llamado por Skype, envíen una carta de puño y letra por correo tradicional.
  • La próxima vez que viajen, envíen una postal a sus seres queridos.
  • Tómense el tiempo de agradecer a un miembro de su equipo de trabajo por un favor que recibieron o por un excelente resultado.

Personalmente me pongo un objetivo razonable: una vez por semana, tengo que escribir una nota a alguien. Puede ser a mis padres, a Vicky, a un amigo, a un compañero de trabajo, a mis hermanas.

La energía positiva que me da escribir la carta, enviarla, ver la cara de felicidad de la persona al leerla, o su actitud luego de recibirla, no tiene precio. Y la energía que genera en la otra persona, es impresionante.

¿Ya pensaste a quién escribir esta semana una nota de tu puño y letra?

¿A quién vas a sorprender?

¿Te gustó esta nota? ¡Difundela!

17 comentarios

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